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Epson iPrint version 4.x for iOS: Frequently Asked Questions
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Relates to
  • Epson iPrint version 4
  • Apple iPhone, iPad and iPod touch
  • Printer models:
    • Stylus SX235W, SX420W, SX425W, SX430W, SX435W, SX440W, SX445W, SX510W, SX515W, SX525WD, SX535WD, SX600FW, SX610FW, SX620FW
    • Expression Home XP-202, XP-205, XP-212, XP-215, XP-302, XP-305, XP-312, XP-315, XP-402, XP-405, XP-412, XP-415
    • Expression Premium XP-510, XP-600, XP-610/615, XP-700, XP-710, XP-800, XP-810
    • Expression Photo XP-750, XP-850, XP-950
    • Stylus Office BX305FW, BX305FW Plus, BX310FN / TX510FN, BX320FW, BX525WD, BX535WD, BX600FW, BX610FW, BX625FWD, BX635FWD, BX925FWD, BX935FWD
    • Stylus Photo 1500W, R2000, R3000, PX710W, PX720WD, PX730WD, PX800FW, PX810FW, PX820FWD, PX830FWD
    • WorkForce WF-2510WF, WF-2520NF, WF-2530WF, WF-2540WF, WF-3520DWF, WF-3530DTWF, WF-3540DTWF, WF-3620WF, WF-3640TWF, WF-4630DWF, WF-4640TWF, WF-5620DWF, WF-5110DW, WF-5190DW, WF-5690DWF, WF-7110DTW, WF-7515, WF-7525, WF-7610DWF, WF-7620TWF
    • WorkForce Pro (Single Function): WP-4015DN, WP-4025DW, WP-4095DN, WP‑M4015, WF-8010DW, WF-8510DWF
    • WorkForce Pro (All-In-One): WP-4515DN, WP-4525DNF, WP-4535DWF, WP-4545DTWF, WP-4595DNF, WP‑M4525DNF, WP-8209;M4595DNF, WF-8510DWF, WF-8590DWF
    • WorkForce (Laser): AL-C500DN/DTN/DHN/DXN, AL-M200DN/DW, AL-MX200DNF/DWF, AL-M300D/DT/DN/DTN, AL-M400DN/DTN
    • L355, L550, M200

Table of contents

Explanation

Epson iPrint for iOS is an app developed by Epson that enables users to print photos directly from their Apple iPhone, iPad or iPod touch device. Fast and easy-to-use, the app offers the convenience of high-quality photo printing without a PC. iPrint is compatible with most Epson Wi-Fi and Ethernet enabled printers, including the Epson Stylus Photo, Office and WorkForce Pro ranges.

Just download and install this free app, and you're ready to print photos as well as scan over your home or small office network. You can also scan and save files to your device. Epson iPrint for iOS is compatible with the Apple iPhone, iPad and iPod touch.

To help get you started, check our support videos below. Scroll down for Frequently Asked Questions.



What is new in Epson iPrint Ver 4.x?

The following are new features found in iPrint Ver 4.x:

Copy

You can select your product's copy settings and start a copy from your smart device. Only available on selected models. See supported model list.

Memory Access

You can copy photos to and from a memory card or smart device to your product's USB port or memory card slot(s).
Only available on selected models. See supported model list.

More Apps

Other Epson and some third party apps are also available to install on your smart device which allow printing to supported Epson printers.

Video Tutorials

Video Tutorials on how to perform common Epson iPrint Ver 4.x functions are available to watch via the How To section of Epson iPrint Ver 4.x.

Microsoft OneDrive

In addition to the existing Online Storage vendors offered in previous Versions of iPrint, Microsoft OneDrive has been added to iPrint Ver 4.x.

Manual IP

Printers can now be added by entering the printers IP Address manually. This enables printing to a printer that is on a different subnet to the smart device.

Online Registration

You can now register your Epson printer via Epson iPrint using the printer’s “Maintenance” options.

New UI

Printer selection is now available on the Epson iPrint home screen. Tap “Printer is not selected” to select a printer via the iPrint home screen. If a printer has previously been selected, the current printer name will be displayed.

Also, “Buy Ink/Toner” Is now available on the printer status bar at the top of the home screen.

Epson Connect integration new location

Epson Connect Setup is now available as an “Advanced Settings” option on the printer’s “Maintenance” screen. “Epson Connect Services” are available via the WebConfig page.

iPhone 5 aspect ratio

iPrint Ver 4.x now supports iPhone 5 full screen display.


iPrint Ver 4.x App Specification


What is the latest version of Epson iPrint?

The latest version of Epson iPrint is 4.1.

Which printers support Epson iPrint Ver 4.x?

Main Features

Printer models:

  • Stylus SX235W, SX420W, SX425W, SX430W, SX435W, SX440W, SX445W, SX510W, SX515W, SX525WD, SX535WD, SX600FW, SX610FW, SX620FW
  • Expression Home XP-202, XP-205, XP-212, XP-215, XP-302, XP-305, XP-312, XP-315, XP-402, XP-405, XP-412, XP-415
  • Expression Premium XP-510, XP-600, XP-610/615, XP-700, XP-710, XP-800, XP-810
  • Expression Photo XP-750, XP-850, XP-950
  • Stylus Office BX305FW, BX305FW Plus, BX310FN / TX510FN, BX320FW, BX525WD, BX535WD, BX600FW, BX610FW, BX625FWD, BX635FWD, BX925FWD, BX935FWD
  • Stylus Photo 1500W, R2000, R3000, PX710W, PX720WD, PX730WD, PX800FW, PX810FW, PX820FWD, PX830FWD
  • WorkForce WF-2510WF, WF-2520NF, WF-2530WF, WF-2540WF, WF-3520DWF, WF-3530DTWF, WF-3540DTWF, WF-7515, WF-7525
  • WorkForce Pro (Single Function): WP-4015DN, WP-4025DW, WP-4095DN, WP-M4015
  • WorkForce Pro (All-In-One): WP-4515DN, WP-4525DNF, WP-4535DWF, WP-4545DTWF, WP-4595DNF, WP-M4525DNF, WP-M4595DNF
  • WorkForce (Laser): AL-C500DN/DTN/DHN/DXN, AL-M200DN/DW, AL-MX200DNF/DWF, AL-M300D/DT/DN/DTN, AL-M400DN/DTN
  • L355, L550, M200

Copy

Printer models:

  • Expression Premium XP-510, XP-610 /615, XP-710, XP-810
  • Expression Photo XP-950

Memory Access

Printer models:

  • Expression Premium XP-610 /615, XP-710, XP-810
  • Expression Photo XP-950

Note:

For non-supported models Copy and Memory Access will not be displayed on the iPrint Ver 4.x home screen.

 

Which operating system does Epson iPrint Ver 4.x support?

Epson iPrint Ver 4.x supports iOS v 5.0 or later.

Which devices support Epson iPrint Ver 4.x?

The following iOS devices are supported: Apple iPod, iPhone and iPad running iOS v.5.0 or later.

Where can I get the Epson iPrint Ver 4.x app for iOS?

You can download Epson iPrint Ver 4.x for iOS from the Apple App Store.

OR


Use the below QR code to access the Epson iPrint download:

How much is Epson iPrint Ver 4.x?

Epson iPrint Ver 4.x is a free download from the Apple App Store.

Which languages does Epson iPrint Ver 4.x support?

Epson iPrint Ver 4.x supports the following languages:

Japanese
English
French
Italian
German
Spanish
Portuguese
Dutch
Korean
Simplified Chinese
Traditional Chinese

Which connection method does Epson iPrint Ver 4.x currently support?

Epson iPrint Ver 4.x supports a Wi-Fi connection via an Infrastructure environment, Wi-Fi Direct and remote connection using Epson Connect.

Where can I find information on setting up Epson iPrint or using Epson iPrint?

'How to' videos on setup, printing, scanning, copying and more can be found here in the iPRINT HOW TO VIDEOS section and at the top of this article. If you require further assistance, please contact Epson.


App Features


Adding a printer

  1. To select a printer for the first time, tap on the “Printer is not selected”. Or, the existing printer name if a printer has previously been selected and you would like to change it.

  2. Tap “Printer” and ensure that the “Local” tab is highlighted to display a list of local printers

  3. Tap the required local printer from the printer list on the “Local” tab.

  4. The selected printer information will be displayed. i.e. Ink Levels. Tap “Home” to go back to the home screen

Printing Photo Image

  1. What is photo printing?

    Photo printing enables you to print photos or images, which are saved on your iOS device.


  2. Which image files formats are supported?

    The following file formats are support:

    JPEG
    PNG


  3. What is the maximum number of photos that can be selected at one time?

    The maximum number of photos that can be selected at one time is 30.

Saved Documents

  1. What is document printing?

    Document printing enables you to print PDF documents and Office documents to your printer using Epson iPrint Ver.4.x.


  2. Which document format(s) does Epson iPrint Ver.4.x support?

    Epson iPrint Ver.4.x supports the following document formats.

    Excel Format(.xls)
    Keynote Format(.key.zip)
    Numbers Format(.numbers.zip)
    Pages Format(.pages.zip)
    PDF Format(.pdf)
    PowerPoint Format(.ppt)
    Word Format(.doc)
    Rich Text Format (.rtf)
    Rich Text Format Directory (.rtfd.zip)
    Keynote '09 Format (.key)
    Numbers '09 Format (.numbers)
    Pages '09 Format (.pages)


Note:

In some instances Word/Excel and PowerPoint documents, may not display and print correctly. If this happens then please convert the document to the PDF format and try to reprint.

Online Storage

  1. What is Online Storage?

    Online Storage enables you to print/scan documents and images from and to online storage providers. i.e. Dropbox.


  2. How to open an image file which is saved locally on your mobile device?
    1. Select the folder where your image is saved.
    2. Display the files in the folder.
    3. Select the image you want to open.

  3. How to open an image file which is saved on a network storage server?
    1. Select the network storage service where the image file is saved.
    2. Enter your network storage service account information.
    3. Select the image you want to open.
    4. Display a list of saved files in a store folder.

  4. I receive the error “General error” when trying to sign in to Google Docs.

    Ensure that your mobile device has internet access.

Printing a Web Page

  1. What is web page printing?

    Web page printing enables you to print a specified URL from within Epson iPrint Ver 4.x.


  2. What functions are available in Web Page Print?

    The following functions can be performed through Web Page Print.


    Input a URL
    Store a displayed URL as a bookmark
    Select and display a bookmarked URL
    Delete a bookmarked URL
    Store, display and delete a URL from browsing history


  3. What restrictions exist for Web Page Print?

    The following restrictions apply:

    • The function to display a URL depends upon the browser of each OS.
    • You can’t print directly from a browser window. You must open iPrint Ver.4.x, enter the URL and then print from this screen.

  4. Is there a limitation on the number of bookmarks that can be created in iPrint Ver.4.x?

    Yes, a maximum of 10 Bookmarks can be saved.


  5. Is there a limitation on the amount of entries found in the browser history?

    Yes, a maximum of 10 entries at any one time are kept in the browser history. As new entries appear, the oldest entry is deleted. Browser history is displayed in the order of newest to oldest, with the current open URL displayed with a tick against it.

Scan

  1. What is the Scan function?

    The scan function allows you to search for an all in one product on the same network as your mobile device. Once found you can then scan to your local device or to an online storage space.


  2. How do I setup my all in one’s scanner with Epson iPrint Ver.4.x?
    1. In order to setup a scanner, you must tap on the Scan option from the main menu and then tap the Settings button to go to the scan settings screen.
    2. Once the scanner has been found by Epson iPrint Ver.4.x the scanner's name is displayed.
    3. Epson iPrint Ver.4.x searches for an all in one on the same network as your mobile device. If multiple all in one product’s are found on the same network, a list of all the found devices is displayed.
    4. If a scanner is not found, "Scanner Not Found" is displayed. If you tap the scan button at this point, a scanner error will occur.
    5. The scanner search will timeout after 30 seconds if no devices are found.
    6. ADF option.

    Note:

    An Automatic Document Feeder (ADF) option will be displayed only when a device with ADF is connected.

    When using the ADF, the ADF will automatically and continuously feed and scan the loaded documents. Note: The ADF supports a maximum number of 30 sheets of plain paper.


  3. Which scan settings can I adjust?

    You are able make changes to the following settings:

    1. Resolution 75dpi, 150dpi, 300dpi
    2. Image type Colour, Greyscale, Black & White
    3. Source Document table, ADF
    4. 2-sided Scanning Yes, Note: Depending on a specification of the scanner.
    5. Brightness 0 to 255
    6. Gamma 1.0, 1.8
  4. What can I do once I have scanned my image?
    1. Print to an Epson printer on your local network.
    2. Email it.
    3. Save locally to your mobile device.
    4. Save to an online storage location.
    5. Open it in other supporting applications.

  5. Which file formats are supported when saving a scanned document in Epson iPrint Ver.4.x?
    1. JPEG
    2. PDF

Copy

  1. Which products are supported?
    1. Expression Premium XP-510, XP-610/615, XP-710, XP-810
    2. Expression Photo XP-950

Memory Access

  1. Which products are supported?
    1. Expression Premium XP-510, XP-610/615, XP-710, XP-810
    2. Expression Photo XP-950

  2. What file type is supported?

    JPEG

Print Settings

  1. What are print settings?

    Print settings allow control of the printers’ functions in iPrint Ver.4.x.

    Search for printer: This option searches for a nearby printer.
    Paper Size: This is dictated by the selected printer.
    Media type: This is dictated by the selected printer.
    Layout: Choose from Border, Borderless, CD/DVD Label.
    Print Quality: Draft, Standard, Best. These options are dictated by the printer.
    Paper Source: Cassette, Rear Manual Feed (Local Printer) Automatic (Remote Printer)
    Copies (Maximum of 30)


    Advanced Settings include:

    Color: Select Color or Monochrome.
    Brightness Adjust the brightness of the document.
    Contrast Adjust the contrast of the document.
    Saturation Adjust the Saturation of the document.
    Date Print Yes or No. (Local Printer: This only applies to printing photos)
    Page Range Select a print page range. (Not applicable to photo printing)

Maintenance

  1. What is the Maintenance function?

    The maintenance function enables you to do the following:

    1. Add a printer (Local or Remote)
    2. Check printer status (Local Printer Connection only)
    3. Head Cleaning (Local Printer Connection only)
    4. Nozzle Check (Local Printer Connection only)
    5. Check remaining ink levels (Local Printer Connection only)

Epson Connect

  1. What is the Epson Connect function?

    The Epson Connect function enables you to do the following:

    1. Register/Remove an Epson Connect Printer
    2. Login to an Epson Connect account
    3. Manage Remote printers
    4. Help information

Error Messages


What should I do if I receive one of the following errors?

No scanner found

  1. Confirm that the all in one and the smart device are connected to the same network.
  2. Confirm that the product model selected in Epson iPrint Ver.4.x settings corresponds to product model you are trying to use.

Communication error

  1. Confirm that the all in one and the smart device are connected to the same network.
  2. Confirm that the product model selected in Epson iPrint Ver.4.x settings corresponds to product model you are trying to use.

Out of memory error

The process is aborted due to lack of memory.

General error

Confirm the scanner state.

Scanner cover open error

Close the scanner cover.

Paper jam

Remove any remaining jammed paper by hand.

Paper out or not loaded correctly

Reload the paper correctly in the Automatic Document Feeder (ADF) and press the paper button (or maintenance button).

No Printer found

Confirm the network settings for your product, ensuring it is shown on the network. Additionally ensure the product is powered on.

General error

Delete all print jobs and turn the printer off. Remove any foreign objects from inside the product. After a few minutes, turn the printer back on.

Printer cover error

Ensure the printer cover is closed on your product.

Paper Jam

Clear any visible paper jams from the product.

Ink out

Replace the ink cartridge. Epson recommends the use of genuine ink.

Out of Paper

Reload paper ensuring all paper adjustment levers are set correctly and press the paper/maintenance button on the product.

Incorrect Paper Source settings

Make sure the loaded paper and printer settings match.

Ink cover open

Check the ink cover is closed on the product, to clear this message.

CD/DVD Tray not set correctly

Ensure the CD/DVD tray is in the loaded or in the correct position before beginning.

Cassette tray is not installed correctly

Ensure the paper cassette tray is installed correctly, and then press the start button on the product.

Media Tray not loaded correctly

Load a sheet of paper of the correct size, short edge first and press the paper/maintenance button on the product. If the paper does not feed correctly, repeat this process until it does.

Ink cartridges not recognised

Epson recommends the use of genuine Epson ink cartridges.

Scanner unit open

Ensure the scanner unit is closed.

CD/DVD Tray in use

Ensure the CD/DVD Tray is closed.

Communication error

Check the product cable connection and make sure the product is switched on. If the printer was switched off during printing, cancel the print job. If the error does not clear please consult your product’s documentation.

CD/DVD not set correctly

Reload the CD/DVD tray, and then press the CD tray button on your product.




File ID:328176
Release Date:16 May 2011


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